Branch Supervisor

Company: DIRECT FEDERAL CREDIT UNION
Location: Needham Heights
Posted on: February 14, 2026

Job Description:

Job Description Job Description Description: Our Mission: To deliver great rates that save our members money, provide easy access that saves them time, and offer remarkable service that preserves their peace of mind. Our Vision: To be the lifelong trusted partner of more and more members as they pursue their dreams. Our Purpose in Member Services: Every interaction should build stronger relationships, instill trust, empower financial decisions, and solve problems. Who We’re Looking For To help us fulfill our mission and purpose, we’re seeking a Branch Supervisor who is: A Strong Leader - You’ll coach, mentor, and support team development. A Protector of Privacy - You treat member information with the utmost confidentiality. A Process Improver - You identify inefficiencies and help implement smart solutions. A Skilled Communicator - You understand member needs and deliver exceptional service. A Knowledge Champion - You educate members on our products and services to help them thrive. What You’ll Do Greet and assist members, providing outstanding service and accurate banking information. Maintain strict confidentiality of all member transactions. Identify member needs and proactively offer relevant products and services. Open and close the branch as needed. Serve as second-in-command to the Branch Manager, ensuring daily operations run smoothly. Support and coach team members to enhance the member experience. Research and resolve account issues in collaboration with the Branch Manager. Observe transactions and provide constructive feedback using coaching tools. Perform additional duties as assigned. What You Bring Minimum 5 years of banking experience . At least 3 years of supervisory experience . Credit union experience is preferred. Background in customer service, sales , or a related field. Experience with IRAs (Individual Retirement Accounts) is a plus. Strong time management and prioritization skills. A positive, professional demeanor and excellent communication skills. What We Offer Competitive base salary with performance-based incentives. Comprehensive benefits package including: Medical, dental, and vision insurance Life and disability insurance 401(k) with match and a pension plan Paid vacation, sick, and personal time Student loan paydown program Ongoing training and a culture that supports learning and growth. A collaborative environment where your ideas are valued and your contributions matter. This position is 100% in-person at our office in Needham, MA. Direct Federal Credit Union is an Equal Opportunity Employer (M/F/D/V). Requirements:

Keywords: DIRECT FEDERAL CREDIT UNION, Haverhill , Branch Supervisor, Customer Service & Call Center , Needham Heights, Massachusetts