HaverhillRecruiter
the smart solution for Haverhill jobs

Customer Service Representative / HME Support Rep.

Company: Mommy Jobs Online
Location: Haverhill
Posted on: November 26, 2018

Job Description:

This position is with Mommy Jobs Online, so please visit mommyjobsonline.com to apply and get registered on our site directly! Mommy Jobs Online is seeking a HME Support Representative to answer incoming calls, voicemails and emails to the Support Desk regarding user questions. The Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. The Representatives primary objective of the HME customer support team is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction. The Representative is a hands-on contributor, and will be responsible for handling calls, emails and voicemails from the our customer base. The Representative must be able to communicate effectively with customers while also being comfortable with challenging scenarios. The right candidate has a mix of support and technical competencies, and is experienced with product release and customer service responsibilities. The Representative must be a team player with a positive attitude, strong interpersonal skills, and strong verbal and written communication skills. Must have a general understanding on how software businesses are organized and how customer support success is measured. What youll do: Work directly with our customers either by telephone or through electronic communication Answer questions and resolve cases regarding our application and its extended services Respond promptly to customer inquiries Professionally listen to and resolve customer concerns and escalate as appropriate Obtain and evaluate all relevant information to handle inquiries and complaints Direct requests and unresolved issues to the designated resource Accurately record details of inquiries, comments, concerns, action taken and next steps Communicate and coordinate with internal departments as needed Document resolutions into knowledge articles for information sharing Provide exceptional customer service by following up on customer interactions Expect occasional off-hours, shift work, or weekend hours as needed to support Production and Releases. About you: Must be a quick learner, pleasant, and have strong dedication and commitment level to a positive customer experience Must be able to work in a fast-paced, challenging environment with minimal supervision Looking for someone with a great attitude that is willing to learn and increasingly strive to improve Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner Dependable to be at work during assigned shifts and to complete work as expected Ability to multitask and meet specific goals set by supervisors and management Experience with documenting procedures while speaking with customers Strong problem solving and analytical skills About your background: Bachelors degree strongly preferred Minimum 2 years of experience in a customer support environment. Knowledge of customer support best practices. HME, Home health or healthcare administrative experience preferred Product knowledge preferred Call center experience Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari) Basic understanding of DME industry, medical billing and accounting Equivalent combination of education and experience will be considered To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay: $15.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLCarol3250 when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Haverhill , Customer Service Representative / HME Support Rep., Sales , Haverhill, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Financial Advisor --- Insurance Sales Representative
Description: Financial Advisor Insurance Sales Representative Just starting your career, or looking for a career change Ever thought about a position in the financial services industry but weren t sure you had the (more...)
Company: Bankers Life
Location: Belmont
Posted on: 12/14/2018

Guest Service Representative - Boston Marriott Quincy (17000RR7)
Description: Its a powerful feeling, to belong. Its inspiring people to do more than they thought they could. Its leading the way by rolling up your sleeves to accomplish a common goal. Its taking a passion and turning (more...)
Company: Aon Hewitt
Location: Quincy
Posted on: 12/14/2018

Coldwell Banker is hiring Licensed Real Estate Agents!
Description: The Powered by Zip team at Coldwell Banker is now looking for both new and experienced licensed real estate agents to affiliate with the company. Job Requirements for the Licensed Real Estate Agent: As (more...)
Company: Coldwell Banker
Location: Winchester
Posted on: 12/14/2018


Coldwell Banker is hiring Licensed Real Estate Agents!
Description: The Powered by Zip team at Coldwell Banker is now looking for both new and experienced licensed real estate agents to affiliate with the company. Job Requirements for the Licensed Real Estate Agent: As (more...)
Company: Coldwell Banker
Location: Quincy
Posted on: 12/14/2018

Real Estate Sales Agents - Must have license
Description: The Powered by Zip team at Coldwell Banker is now looking for both new and experienced licensed real estate agents to affiliate with the company. Job Requirements for the Licensed Real Estate Agent: As (more...)
Company: Coldwell Banker
Location: Weymouth
Posted on: 12/14/2018

Call Center Agents
Description: We are the worlds largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government (more...)
Company: Mommy Jobs Online
Location: Norwood
Posted on: 12/14/2018

Enterprise Sales Account Executive2
Description: Our client is the leader in providing software for the staffing and recruiting industry with more than 10,000 users worldwide. br br Based out of the Boston office, the Enterprise Account Executive (more...)
Company:
Location: Boston
Posted on: 12/14/2018

Coldwell Banker is hiring Licensed Real Estate Agents!
Description: The Powered by Zip team at Coldwell Banker is now looking for both new and experienced licensed real estate agents to affiliate with the company. Job Requirements for the Licensed Real Estate Agent: As (more...)
Company: Coldwell Banker
Location: Salem
Posted on: 12/14/2018

Real Estate Sales Agents - Must have license
Description: The Powered by Zip team at Coldwell Banker is now looking for both new and experienced licensed real estate agents to affiliate with the company. Job Requirements for the Licensed Real Estate Agent: As (more...)
Company: Coldwell Banker
Location: Canton
Posted on: 12/14/2018

Real Estate Agents --- License Required
Description: The Powered by Zip team at Coldwell Banker is now looking for both new and experienced licensed real estate agents to affiliate with the company. Job Requirements for the Licensed Real Estate Agent: As (more...)
Company: Coldwell Banker
Location: Boston
Posted on: 12/14/2018

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Haverhill RSS job feeds