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Counter Sales Representative

Company: The Granite Group
Location: Haverhill
Posted on: May 19, 2018

Job Description:

Position Explanation: Provide expeditious and courteous service while maintaining a clean area and a positive outlook. Wait on customers at the counter. Maintain stocked shelves. Keep supervisors advised of product shortages and problems. Essential Duties & Responsibilities:

  • Greet customers and handle customer requests promptly and courteously.
  • Enter counter sales tickets into the computer with the necessary catalog numbers, quantities and sufficient description for accurate pricing.
  • Pull, double check and pack product for counter customers.
  • Answer telephone promptly and courteously and handle telephone inquiries and orders promptly and accurately.
  • Sell merchandise, develop and present a sales personality with all customers.
  • Maintain merchandise displays in the counter sales area and maintain a clean, neat work area.
  • Report customer complaints to the Branch Manager, the salesperson involved, if any, or any other appropriate person or persons.
  • Keep a want list of products asked for and not stocked, report same to Branch Manager.
  • Enter products requested but not in stock into the 'Lost Sales' sales order for the branch to update product demand
  • Write down on short list items low or out of stock, report same to the Branch Manager.
  • Notify the appropriate personnel at the branch when on-hand inventory counts are discovered to be incorrect in the computer system.
  • Understand and use the computer system to access information, enter orders, credits, back orders etc. to accurately and efficiently move through the sales transaction.
  • Know the location of all stock and put material back in its proper location.
  • Police the counter and general customer area for potential safety hazards to employees and customers.
  • Co-ordinate lunch and break periods with Branch or Operations Manager to insure adequate coverage at the counter area.
  • Participate in product and procedural training seminars as requested by the Branch Manager
  • If authorized and assigned by the branch manager, accept product returns from customers and enter return order into the computer system. Obtain additional information necessary for warranty and non-stock product returns.
  • If authorized and assigned by the branch manager, cash out the daily cash register receipts.
  • Participate in cross-training in other department functions to allow for the opportunity to provide coverage to other areas.
  • Perform all duties in a consistently safe manner and adhere to all company safety policies.
  • Perform other duties as assigned.

    Keywords: The Granite Group, Haverhill, Counter Sales Representative, Sales, Haverhill, Massachusetts

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