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Inside Sales Coordinator

Company: BlueLine Rental
Location: Haverhill
Posted on: April 25, 2018

Job Description:

The Inside Sales Coordinator services all walk-in and existing customers to maintain and increase the company's customer base and to achieve rental, sales, and service revenue goals. Manages new and existing customer accounts by negotiating terms; managing customer expectations, and resolving customer problems, issues and concerns; develops new accounts by marketing company product lines and offering value-added services. Prepares bids on new and existing jobs and projects; identifies and develops new service contract opportunities; receives customer orders and serves as the customer contact point on rental equipment. Develops a referral network to assist in increasing the client base; may assist in orienting customer on equipment and vehicles. Assist in implementing, sustaining, and developing quality process improvements that focus on safety, financials, operations, and customer service.

INSIDE SALES COORDINATOR REQUIRED COMPETENCIES - KNOWLEDGE, SKILLS AND ABILITIES


  • Demonstrated sales and customer service skills; must interact with internal and external customers in a cooperative and professional manner

  • Effective oral and written communication skills to communicate with store, division and regional management

  • Must speak fluent English

  • Intermediate MS Excel, Word and Outlook skills, and familiarity with SAP or ERP computer software

  • Ability to work with all levels of personnel within the organization and customer operations

  • Knowledge of business accounting principles, budget preparation, and business acumen

  • Excellent organizational, time management and multi-tasking skills

  • Driven and results oriented, business development and KPIs to meet corporate targets

  • Strong technical aptitude and understanding of construction equipment and rental industry

    INSIDE SALES COORDINATOR ESSENTIAL AND NON-ESSENTIAL JOB RESPONSIBILITIES


    • Assist callers and walk-in customers with counter sales & technical support

    • Assist with product demonstrations

    • Assist with sales and marketing initiative to increase market share

    • All other miscellaneous duties as assigned within department

      INSIDE SALES COORDINATOR EDUCATION AND EXPERIENCE REQUIREMENTS


      • One to two years customer service and /or sales experience in construction or manufacturing industry highly desirable

      • Valid driver's license

        INSIDE SALES COORDINATOR WORKING CONDITION/PHYSICAL REQUIREMENTS


        • Work environment is consistent of an office located on parcel housing construction equipment inventory and repair/service shop

        • Safety training required; PPE required outside of office/parking lot area

        • Occasional lifting may be required up to 25 lbs.

        • Must be able to sit and stand for long periods of time with frequent bending and stooping

          This role profile is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this role profile is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

          Keywords: BlueLine Rental, Haverhill, Inside Sales Coordinator, Sales, Haverhill, Massachusetts

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