Sales Associate III
Company: Tapestry, Inc.
Location: Somerville
Posted on: April 16, 2024
Job Description:
Coach is a global fashion house founded in New York in 1941.
Inspired by the vision of Creative Director Stuart Vevers and the
inclusive and courageous spirit of our hometown, we make beautiful
things, crafted to last-for you to be yourself in.Coach is part of
the Tapestry portfolio - a global house of brands committed to
stretching what's possible.A member of the Tapestry family, we are
part of a global house of brands that has unwavering optimism and
is committed to being innovative and wholly inclusive. VisitOur
People page to learn more about Tapestry's commitment to equity,
inclusion, and diversity.Sales AssociateJob DescriptionThe Sales
Associate role is an integral part of the store's overall success
and efficiency: demanding direct attention to our brand commitment
when servicing our customers and driving results. Responsible for
upholding Coach's Service and Selling Models, creating a positive
first impression, building on-going customer relationships through
a personalized experience, and leaving a positive, lasting
impression.SALES FLOOR:
- Understands organizational objectives and makes decisions that
align with Company priorities
- Takes ownership and is committed to delivering results, while
remaining actively aware of personal and store metrics; and creates
personal sales and clienteling strategies in partnership with the
management team.
- Creates short- and long-term strategies to achieve personal
metrics and performance goals
- Takes ownership of personal survey results and creates plans to
improve and overcome areas of opportunity
- Represents Coach as a brand ambassador
- Demonstrates Coach's Selling and Service expectations at all
times
- Understands changes in local market with potential impact on
business performance and supports the execution of local sales
strategies and tactics
- Drives business through sales strategies, clienteling, sourcing
new customers and maintaining on-going productive relationships
with customers
- Creates positive impressions with customers by bringing best
self to work through attire consistent with Coach's Guide to
Style
- Builds credibility and trust as a personal fashion advisor by
communicating fashion awareness and a strong knowledge of
competition.
- Provides in-depth product knowledge, including features,
benefits, current offerings, and overall product value.
- Remains aware and is clearly able to communicate current
pricing and promotional strategy to customers.
- Discusses product features and builds the sale by leveraging
cross-selling skills and abilities.
- Cross-sells and encourages beneficial product add-ons that
relate to the customer's shopping needs
- Sensitive to customers' needs and tailors approach by reading
cues
- Attends to the unique and individual shopping needs of each
customer.
- Works with multiple customers simultaneously and breaks away as
appropriate
- Follows up with customers consistently and genuinely to
influence/close the sale
- Flexes personal selling techniques to contribute to overall
store financial results
- Builds lasting and loyal relationships with customers
- Leverages Coach's tools and technology to support relationship
building and clienteling efforts
- Creates enthusiasm and positivity for a shared vision and
mission
- Promotes and endorses a team selling environment
- Fosters an environment of teamwork, trust and collaboration
with internal and external customers
- Remains solution oriented; is adaptable and flexible to
changing business and store needs
- Welcomes feedback and adapts behaviors as appropriate
- Maintains a calm and professional demeanor at all
timesOPERATIONS:
- Ensures all daily tasks are completed without negatively
impacting service or Coach standards
- Completes daily operational tasks including maintaining store
(sales floor and backroom), cash wrap and visual merchandising to
Coach standards consistently and in a timely manner
- Maintains a clean and tidy selling floor at all times
- Adheres to all applicable retail policies and procedures
including POS, Operations and Asset Protection procedures
- Replenishes inventory on sales floor as needed
- Supports Store Inventory Process by processing shipment,
stocking shelves, replenishing sales floor, maintains strong
organizational standards as it relates to product both in the
stockroom and on the sales floor.
- Supports cash-wrap when needed to process purchases, returns,
and exchanges.
- Efficiently processes customer transactions: Purchase, Return,
Exchange, Found Order etc.
- Effectively helps to prepare store by organizing functional
areas, performs routine cleaning, maintains strong organizational
standards and maintains visual merchandising
expectations.Competencies required:
- Drive For Results: Can be counted on to exceed goals
successfully. Is consistently one of the top performers. Very
bottom line oriented. Steadfastly pushes self and others for
results.
- Customer Focus: Is dedicated to meeting the expectations and
requirements of internal and external customers. Gets first hand
customer information and uses it for improvements in products and
services. Acts with customers in mind. Establishes and maintains
effective relationships with customers and gains their trust and
respect.
- Creativity: Comes up with a lot of new and unique ideas. Easily
makes connections among previously unrelated notions. Tends to be
seen as original and value-added in brainstorming settings.
- Interpersonal Savvy: Relates well to all kind of people up down
and sideways. Inside and outside the organization. Builds rapport.
Builds constructive and effective relationships. Uses diplomacy and
tact. Can diffuse even high tension situations comfortably.
- Learning on The Fly: Learns quickly when facing new problems. A
relentless and versatile learner. Open to change. Analyzes both
successes and failures for cues to improve, experiments and will
try anything to find solutions. Enjoys the challenge of unfamiliar
tasks. Quickly grasps the essence and underlying structure of
anything.
- Perseverance: Pursues everything with energy, drive and a need
to finish. Seldom gives up on anything before finishing, especially
in the face of resistance or setbacks.
- Dealing with Ambiguity: Can effectively cope with change. Can
shift gears comfortably. Can decide to act without having the total
picture. Does not get upset when things are up in the air. Doesn't
have to finish things before moving on. Can comfortably handle risk
and uncertainty.Additional RequirementsExperience: 1- 3 years of
previous sales experience, preferably in a luxury retail service
environment. Possesses current knowledge of fashion trends and
competition in the marketplace.Education: High school diploma or
equivalent; college degree preferred.Technical: Knowledge of cash
register systems, basic computer skills (including the ability to
use iPad/laptop, Mobile POS and Internet), utilize walkie talkie,
understand and read price and product release sheets.Physical:
Ability to execute at a fast pace. Ability to communicate
effectively with customers and team. Ability to maneuver the sales
floor, sales shelves, and stock room; climbing, bending, and
kneeling are required. Ability to frequently lift and carry up to
25 pounds and, at times, lift and carry product/cartons up to 50
pounds to process product shipment/transfersSchedule: Ability to
meet Coach Scheduling & Availability Expectations, including
ability to work a flexible schedule, including nights, weekends,
and holidays high retail traffic and sales days including but not
limited to the day after Thanksgiving, Memorial Day, Christmas Eve,
Mother's Day, etc.).Note: This document serves only as a sample of
job duties and responsibilities and does not include an exhaustive
list of all performance requirements.Tapestry, Inc., parent company
of the Coach brand, is an equal opportunity and affirmative action,
employer and we pride ourselves on hiring and developing the best
people. All employment decisions (including recruitment, hiring,
promotion, compensation, transfer, training, discipline and
termination) are based on the applicant's or employee's
qualifications as they relate to the requirements of the position
under consideration. These decisions are made without regard to
age, sex, sexual orientation, gender identity or expression,
genetic characteristics, race, color, creed, religion, ethnicity,
national origin, alienage, citizenship, disability, marital status,
military status, pregnancy, or any other legally-recognized
protected basis prohibited by applicable law. Visit Coach at Our
Competencies for All Employees
- Courage: Doesn't hold back anything that needs to be said;
provides current, direct, complete, and "actionable" positive and
corrective feedback to others; lets people know where they stand;
faces up to people problems on any person or situation (not
including direct reports) quickly and directly; is not afraid to
take negative action when necessary.
- Creativity: Comes up with a lot of new and unique ideas; easily
makes connections among previously unrelated notions; tends to be
seen as original and value-added in brainstorming settings.
- Customer Focus: Is dedicated to meeting the expectations and
requirements of internal and external customers; gets first-hand
customer information and uses it for improvements in products and
services; acts with customers in mind; establishes and maintains
effective relationships with customers and gains their trust and
respect.
- Dealing with Ambiguity: Can effectively cope with change; can
shift gears comfortably; can decide and act without having the
total picture; isn't upset when things are up in the air; doesn't
have to finish things before moving on; can comfortably handle risk
and uncertainty.
- Drive for Results: Can be counted on to exceed goals
successfully; is constantly and consistently one of the top
performers; very bottom-line oriented; steadfastly pushes self and
others for results.
- Interpersonal Savvy: Relates well to all kinds of people, up,
down, and sideways, inside and outside the organization; builds
appropriate rapport; builds constructive and effective
relationships; uses diplomacy and tact; can diffuse even
high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a
relentless and versatile learner; open to change; analyzes both
successes and failures for clues to improvement; experiments and
will try anything to find solutions; enjoys the challenge of
unfamiliar tasks; quickly grasps the essence and the underlying
structure of anything.Our Competencies for All People Managers
- Strategic Agility: Sees ahead clearly; can anticipate future
consequences and trends accurately; has broad knowledge and
perspective; is future oriented; can articulately paint credible
pictures and visions of possibilities and likelihoods; can create
competitive and breakthrough strategies and plans.
- Developing Direct Reports and Others:Provides challenging and
stretching tasks and assignments; holds frequent development
discussions; is aware of each person's career goals; constructs
compelling development plans and executes them; pushes people to
accept developmental moves; will take on those who need help and
further development; cooperates with the developmental system in
the organization; is a people builder.
- Building Effective Teams: Blends people into teams when needed;
creates strong moraleand spirit in theirteam; shares wins and
successes; fosters open dialogue; lets people finish and be
responsible for their work; defines success in terms of the whole
team; creates a feeling of belonging in the team.Coach is an equal
opportunity and affirmative action employer and we pride ourselves
on hiring and developing the best people. All employment decisions
(including recruitment, hiring, promotion, compensation, transfer,
training, discipline and termination) are based on the applicant's
or employee's qualifications as they relate to the requirements of
the position under consideration. These decisions are made without
regard to age, sex, sexual orientation, gender identity, genetic
characteristics, race, color, creed, religion, ethnicity, national
origin, alienage, citizenship, disability, marital status, military
status, pregnancy, or any other legally-recognized protected basis
prohibited by applicable law.Americans with Disabilities Act
(ADA)
Tapestry, Inc. will provide applicants and employees with
reasonable accommodation for disabilities or religious beliefs. If
you require reasonable accommodation to complete the application
process, please contact Tapestry People Services at or Visit Coach
at Work SetupBASE PAY RANGE $15.00 TO $19.00
Click Here - U.S Coach Store Compensation & Benefits
Keywords: Tapestry, Inc., Haverhill , Sales Associate III, Sales , Somerville, Massachusetts
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