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Senior Credit and Collections Analyst

Company: WIN Waste Innovations
Location: Haverhill
Posted on: March 10, 2023

Job Description:

WIN Waste Innovations is a waste management company committed to delivering essential waste management solutions to customers and communities supported by our team of 2,100 employees. We believe in preserving our environment for future generations while providing for today's needs. WIN Waste Innovations is a vertically integrated business with a platform of 50 strategically located collection, transfer and disposal assets. These include waste-to-energy facilities, transfer stations, ash monofills, landfills, and fleets of rail cars and collection vehicles. We process more than 11 million tons of waste annually, converting 6.7 million tons of waste into clean, renewable energy that powers 340,000 homes. We recycle more than 234,000 tons of plastic, paper and metals from the waste stream. The Senior Credit and Collections Analyst is responsible for coordinating and following through on collecting payments, reducing past due, bad debt exposure, and other quantitative targets, by performing portfolio management activities for customer base of key accounts, including:

  • Performs day-to-day activities in a fast-paced environment to ensure effective account management on collection accounts.
  • Contacting customers with past due balances via phone and email in the portfolio to obtain payment, payment commitment, and follow up on payment promises.
  • Reporting any disputed/ short paid invoices with reasons for disputes and collaborating with the internal department to expedite resolution/payment
  • Perform customer account reconciliation including support to cash application team for clearing customer payments and credit items
  • Interfaces with Sales, Operations, and other departments to resolve billing, collection, and credit issues.
  • Establishes strong working relationships with the sales team to support collections efforts.
  • Preparing proposals for third party agency placement and/or write off to bad debt
  • Support and develop accounts receivable process improvements
  • Processes new customer credit applications, and research customers' financials, organizational and payment history utilizing credit reference letters and credit reports.
  • Training new hires
  • Performs other duties/ projects as assigned or as required by the position.
  • Achieve individual goals and established KPIs. To succeed in this role, you should have the following skills and experience
    • Bachelor's Degree or equivalent experience and 3+ years of relevant experience required, preferably in a shared service environment
    • Excellent written and verbal communication skills.
    • A professional candidate with a strong collections background with a customer service/retention mindset.
    • Knowledge of accounting principles.
    • Proficiency with Microsoft Office applications is essential, specifically, Word, Outlook, Excel (Vlook up and pivot tables)
    • Understanding of PCI (payment card industry) compliance
    • Understanding of regulatory procedures and steps required to file bankruptcy proof of claim, and place delinquent accounts with third party collection agencies.
    • Function well independently and in a team-oriented environment
    • Experience within the waste industry is beneficial but not required.
    • Excellent multitasking skills At WIN Waste Innovations, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.

Keywords: WIN Waste Innovations, Haverhill , Senior Credit and Collections Analyst, Professions , Haverhill, Massachusetts

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