Full Time Dispatcher
Company: Grace Limousine and Shuttle/Black Tie Limousine an
Posted on: May 11, 2022
Job Description Grace Limousine & Shuttle / Black Tie Limousine
& Coach is committed to providing ultra-high quality, safe
best-in-class service, in the newest, cleanest vehicle, to every
client, every time. Our business strategy is to ensure unmatched
value, and that is why we are the best. It is the primary
responsibility of the Dispatcher to provide exceptional customer
service to our clients as you facilitate the dispatching process.
All duties are to be performed in accordance with Grace Limousine &
Shuttle---s policies, practices, and procedures. This position can
be located at our Haverhill, MA or Manchester, NH location. This
position is full-time 2PM-10PM and one weekend day is required.
Remote work is negotiable for the right individual. MUST BE ABLE TO
TRAIN FOR POSITION DURING THE DAY KEY RESPONSIBILITIES 1.
Efficiently schedule and dispatch vehicles 2. Follow rotation
schedules fairly and consistently 3. Provide direction, guidance
and support to Chauffeurs as needed 4. Initiate proactive
communication with clients 5. Assist with reservations when needed
to include phone call and email management for quotes; accurate
reservation entry; upselling services such as additional stops,
affiliate/destination booking, etc.; managing affiliate
reservations 6. Respond to and professionally manage high call
volume, unanticipated ride volume and capacity surges, inclement
weather emergencies, and other unplanned events 7. Add value to,
and assist with, reaching company goals by taking ownership in your
position, and assisting with other responsibilities as needed
REQUIRED KNOWLEDGE & SKILLS 1. Comprehensive writing and computer
skills required. 2. Strong composure under pressure required. 3.
Excellent communication, leadership, collaboration, and
organizational skills required. 4. Excellent command of English
language for verbal and written tasks required.
EDUCATION/EXPERIENCE/CERTIFICATIONS/LICENSURE 1. Education: High
School Diploma or equivalent required. 2. Experience: 1-2 years
related experience preferred. 3. Certification: N/A 4. Software:
Dispatch software experience preferred. BENEFITS Health Insurance,
Dental, Short-term Disability, Long-term Disability & Life
Insurance is available Paid Holidays and PTO Powered by JazzHR
Keywords: Grace Limousine and Shuttle/Black Tie Limousine an, Haverhill , Full Time Dispatcher, Professions , Haverhill, Massachusetts
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