Supervisor CT Imaging Operations
Company: Dana-Farber Cancer Institute
Location: Boston
Posted on: April 16, 2024
Job Description:
Job ID:39081
Location:300 Boylston St.,
Newton,
MA 02467
Category:Imaging
Employment Type:Full time
Work Location:Onsite: 4-5 days onsite/week
Overview
Located in Boston and the surrounding communities, Dana-Farber
Cancer Institute is a leader in life changing breakthroughs in
cancer research and patient care. We are united in our mission of
conquering cancer, HIV/AIDS and related diseases. We strive to
create an inclusive, diverse, and equitable environment where we
provide compassionate and comprehensive care to patients of all
backgrounds, and design programs to promote public health
particularly among high-risk and underserved populations. We
conduct groundbreaking research that advances treatment, we educate
tomorrow's physician/researchers, and we work with amazing
partners, including other Harvard Medical School-affiliated
hospitals.Working under the direction of the Senior Director and
clinical faculty leadership, and reporting to the CT/X-ray Imaging
Manager, the CT/X-ray Imaging Supervisor (IS) serves as a subject
matter expert and is responsible for performing and/or overseeing
the performance of all technical procedures within their respective
modality sections. The CT/X-ray Supervisor will lead coordination
of patient scheduling and work flow, managing staffing assignments,
providing oversight of operational activities, facilitating
clinical research and educational activities, ensuring regulatory
and accreditation compliance, participation in the development and
achievement of departmental goals, and leads Quality
Assurance/Quality Improvement activities. The CT/X-ray IS will work
with various members within the Department of Imaging, including
other ISs, Imaging Managers, IT staff, faculty, technical staff,
administrative support, and the Quality, Safety, and Compliance
Specialist. The CT/X-ray IS will collaborate with other
departmental leaders on multidisciplinary and compliance related
activities. The CT/X-ray IS will work with CT/X-ray Imaging Manager
to create and sustain a culture that fosters excellence, impact,
and discovery of innovative and novel approaches towards the
eradication of cancer and related diseases.
Responsibilities
PRIMARY DUTIES AND RESPONSIBILITIES:
- Performs both clinical and managerial duties. The CT/X-ray IS
is expected to provide a portion of effort towards clinical
activities, with the remainder dedicated to managerial duties. The
CT/X-ray Imaging Manager will determine the clinical and managerial
effort levels for each modality and location.
- Serves as the principle subject matter expert on their
respective imaging discipline/modality. Working with patients,
patient family members, imaging technologists, physicists, imaging
faculty, administrative support, and imaging leadership, the
CT/X-ray IS continuously evaluates and strives to improve
operational efficiency and quality of service. Works with
supervisory and management colleagues across the Institute as well
as network affiliates to ensure seamless communication and
coordination across imaging disciplines and location of
services.
- Works with the CT/X-ray Imaging Manager to develop daily
staffing assignments and process requests for vacation, personal
days, leaves of absence, etc. Manages unexpected vacancies (sick
call, bereavement, emergent situation, etc.) and effectively
adjusts staffing schedules with contingency plans. The CT/X-ray IS
will serve as a secondary backup staff and participates in clinical
duties to ensure business continuity.
- The CT/X-ray IS will work directly with the CT/X-ray Imaging
Manager to develop and implement strategies to achieve volume and
revenue targets while managing expenses with an added goal of
improving cost efficiency.
- Working with clinical research and educational staff, the
CT/X-ray IS will assist in the implementation of technical
procedures and imaging protocols specified in clinical trials as
well as educational activities.
- The CT/X-ray IS will provide support to the CT/X-ray Imaging
Manager for all Human Resources related work including
developing/assessing staff needs, recruitment, initial and ongoing
training, professional development, and staff engagement and
retention activities. The CT/X-ray IS will provide the CT/X-ray
Imaging Manager with feedback on staff performance and assist in
the completion of competency assessments.
- Oversees daily CT/X-ray operation to ensure all regulatory and
accreditation requirements issued by agencies that include, but not
limited to the Centers for Medicare and Medicaid Services, American
College of Radiology, The Joint Commission, and the Massachusetts
Department of Public Health Radiation Control Program. Areas of
non-compliance are reported to the Imaging Manager, and the
CT/X-ray IS will assist to resolve the issue.
- Provides immediate support to address patient/family feedback
and complaints by working with Patient Family Relations team.
Assists the Imaging Manager by participating in investigations,
such as a root cause analysis, identifying opportunities for
improvement, developing and implementing corrective action plans,
and communicating with the patient and/or family member.
- Participates in quality assurance/quality improvement
activities, patient satisfaction, timely appointment access, etc.
and develops improvement plans if results are not meeting
expectations. Assesses equipment performance, troubleshooting
technical issues, and coordinates necessary maintenance activities
(service calls, PMs, etc.).
- Communicates imaging service disruptions and restoration
activities to clinical staff and applicable customer bases.
- The CT/X-ray IS will be assigned to serve as a point of contact
for a particular imaging location but will be expected to travel
and work at other locations on occasion.
- Performs all other duties and responsibilities as
directed.KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- Excellent interpersonal, verbal and written communications
skills to effectively work with direct reports, peers, colleagues,
and various teams.
- Strong quantitative, analytical, problem solving, and
organizational skills are required. Attention to detail is a
must.
- Technical skills associated with the IMs primary scope of
responsibility.
- Advanced knowledge of medical imaging and
regulatory/accreditation compliance. SUPERVISORY RESPONSIBILITIES:
- Provides direct oversight of front-line staff within their
respective modality (e.g., Imaging Supervisor of CT provides
oversight of CT technologists). Front-line staff members will
report to the Imaging Manager of their respective modality (e.g.,
CT technologists report to the Imaging Manager). PATIENT CONTACT:
- Direct patient contact. The Imaging Supervisor is expected to
perform clinical activities within their respective modality.
DYNAMIC WORK LOCATION and SCHEDULE ASSIGNMENT:
- Fully on-site
- This role includes travel to other imaging locations (e.g.,
Longwood, Chestnut Hill, etc.).
- The typical work schedule is day-shift, Monday thru Friday,
with occasional off-hour work as needed. At the discretion of the
Senior Director, Associate Director, and Manager, flexible schedule
options may become available after the initial probationary period
is complete.
Qualifications
At Dana-Farber Cancer Institute, we work every day to create an
innovative, caring, and inclusive environment where every patient,
family, and staff member feels they belong. As relentless as we are
in our mission to reduce the burden of cancer for all, we are
equally committed to diversifying our faculty and staff. Cancer
knows no boundaries and when it comes to hiring the most dedicated
and diverse professionals, neither do we. If working in this kind
of organization inspires you, we encourage you to apply.Dana-Farber
Cancer Institute is an equal opportunity employer and affirms the
right of every qualified applicant to receive consideration for
employment without regard to race, color, religion, sex, gender
identity or expression, national origin, sexual orientation,
genetic information, disability, age, ancestry, military service,
protected veteran status, or other characteristics protected by
law.EEOC PosterMINIMUM JOB QUALIFICATIONS:
- Must be a graduate of an accredited imaging technology program
(e.g., Radiography, Nuclear Medicine, Sonography, or MRI).
Radiography is highly preferred.
- Associate's of Science or closely related degree is required
(Bachelor's or Master's degree preferred).
- Current certification and/or registration in the applicable
imaging discipline required (e.g., ARRT, NMTCB, ARDMS).
- Current Massachusetts Radiologic Technologist License in the
applicable imaging discipline required. Managers overseeing
multiple modalities must be registered or certified in one of the
modalities.
- 3-5 years hospital-based experience in an imaging
discipline.
- 2+ years of management or leadership responsibilities
preferred.
- Current BLS certification or must obtain an active BLS
certification within 90-days of hire.
Apply
Job ID:39081
Location:300 Boylston St.,
Newton,
MA 02467
Category:Imaging
Employment Type:Full time
Work Location:Onsite: 4-5 days onsite/week
Keywords: Dana-Farber Cancer Institute, Haverhill , Supervisor CT Imaging Operations, Other , Boston, Massachusetts
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