Crew Person - BRO (Haverhill, MA)

Company: NGP Management
Location: Haverhill
Posted on: January 15, 2021

Job Description:

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee.--If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. Primary Purpose: Provide customers with prompt and friendly service.--Help increase store sales by proper use of selling techniques.--Responsible for stocking of front-end supplies, cleaning and maintenance of equipment and surfaces in the service area.--Will also contribute to the maintenance of the overall facility (restrooms, customer sales area, outside) as assigned.--Accountable for any cash over or shortages while operating a POS (Point of Sale) terminal. Assist in maintaining logbook as trained and assigned.Essential Duties and Responsibilities:Our goal is to make every customer feel appreciated, special and pleased with our service and product.--To ensure our goal is met each employee must perform in the following major areas of responsibility:Guest ServiceUse the "six steps of customer service" to deliver great serviceProvide a pleasant and proper greeting to each customerProperly suggestive sellRepeat the orders back to the customer to ensure accuracyHandle payments correctlyGive Drive-thru Customers a total at the speakerProvide a 2-part Thank YouUtilize Team Service to expedite assembling ordersVerbal interaction between crew members and guests clear and understandableAct "Customers First", Employees must display a sense of urgency when dealing with customersDemonstrates knowledge about current promotions or specialsHandles complaints quickly and effectivelyUnderstand and use "LAST" process to handle customer complaintsQualityUnderstands and adheres to all quality standards (i.e. Coffee hold times)Achieves 100% accuracy in guest ordersPurges and wipes the steam wand after each useAssembles both hot and cold coffee in the proper orderPrepares all sandwiches properly (cheese melted etc.)Packages orders properly with the appropriate accompanimentsAlways takes product from the back of the basket (donuts etc.)Completes necessary tasks to ensure service area, sales area, restrooms and parking lot are maintained to the highest standardsStocks food and paper supplies in service area as neededWork StandardsFollows all policy and procedures as laid out in the Rules of the Shop and the employee handbookUnderstands and complies with all cash handling policiesAlways wears the proper uniform and adheres to dress codesAlways reports to work on time in accordance to the posted scheduleTakes initiativeWorks well with others and promotes teamworkBehaves in a professional, courteous and polite mannerCompleted the RFSS (Retail Food Safety) I- moduleAttends crew meetings when requiredNotifies store management of product outages and of equipment or maintenance needsJob Qualifications Must be able to fluently speak/read EnglishCapable of counting money and making changeAble to operate restaurant equipment (minimum age requirements may apply)EEO Statement It is a fundamental policy of the Company not to discriminate based on race, color, religion, sex, national origin, age, handicap or disability, genetic information, citizenship, veteran or military status, or any other protected classification under state law with respect to recruitment, hiring, training, promotion and other terms and conditions of employment.It is the policy of the Company to base employment decisions solely upon an individual's qualifications relating to the requirements of the position for which the individual is being considered.--It is also the policy of the Company to recruit, hire, and promote the best qualified persons for all jobs without regard to race, color, religion, sex, national origin, age, handicap or disability, genetic information, citizenship, veteran or military status, or any other protected classification under state law.--It is the policy of the Company to ensure that all personnel actions such as compensation, benefits, transfers, layoffs, Company-sponsored training, promotions, terminations and disciplinary actions are applied equally.Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.--Duties, responsibilities and activities may change at any time with or without notice.

Keywords: NGP Management, Haverhill , Crew Person - BRO (Haverhill, MA), Other , Haverhill, Massachusetts