Crew Person - BRO (Haverhill, MA)
Company: NGP Management
Location: Haverhill
Posted on: January 15, 2021
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Job Description:
You are applying for work with a franchisee of Dunkin' Donuts,
not Dunkin' Brands, Inc., Dunkin' Donuts or any of their
affiliates. Any information you submit will be provided solely to
the franchisee.--If hired, the franchisee will be your only
employer. Franchisees are independent business owners who are
solely responsible for their own employees and set their own wage
and benefit programs that can vary among franchisees. Primary
Purpose: Provide customers with prompt and friendly service.--Help
increase store sales by proper use of selling
techniques.--Responsible for stocking of front-end supplies,
cleaning and maintenance of equipment and surfaces in the service
area.--Will also contribute to the maintenance of the overall
facility (restrooms, customer sales area, outside) as
assigned.--Accountable for any cash over or shortages while
operating a POS (Point of Sale) terminal. Assist in maintaining
logbook as trained and assigned.Essential Duties and
Responsibilities:Our goal is to make every customer feel
appreciated, special and pleased with our service and product.--To
ensure our goal is met each employee must perform in the following
major areas of responsibility:Guest ServiceUse the "six steps of
customer service" to deliver great serviceProvide a pleasant and
proper greeting to each customerProperly suggestive sellRepeat the
orders back to the customer to ensure accuracyHandle payments
correctlyGive Drive-thru Customers a total at the speakerProvide a
2-part Thank YouUtilize Team Service to expedite assembling
ordersVerbal interaction between crew members and guests clear and
understandableAct "Customers First", Employees must display a sense
of urgency when dealing with customersDemonstrates knowledge about
current promotions or specialsHandles complaints quickly and
effectivelyUnderstand and use "LAST" process to handle customer
complaintsQualityUnderstands and adheres to all quality standards
(i.e. Coffee hold times)Achieves 100% accuracy in guest
ordersPurges and wipes the steam wand after each useAssembles both
hot and cold coffee in the proper orderPrepares all sandwiches
properly (cheese melted etc.)Packages orders properly with the
appropriate accompanimentsAlways takes product from the back of the
basket (donuts etc.)Completes necessary tasks to ensure service
area, sales area, restrooms and parking lot are maintained to the
highest standardsStocks food and paper supplies in service area as
neededWork StandardsFollows all policy and procedures as laid out
in the Rules of the Shop and the employee handbookUnderstands and
complies with all cash handling policiesAlways wears the proper
uniform and adheres to dress codesAlways reports to work on time in
accordance to the posted scheduleTakes initiativeWorks well with
others and promotes teamworkBehaves in a professional, courteous
and polite mannerCompleted the RFSS (Retail Food Safety) I-
moduleAttends crew meetings when requiredNotifies store management
of product outages and of equipment or maintenance needsJob
Qualifications Must be able to fluently speak/read EnglishCapable
of counting money and making changeAble to operate restaurant
equipment (minimum age requirements may apply)EEO Statement It is a
fundamental policy of the Company not to discriminate based on
race, color, religion, sex, national origin, age, handicap or
disability, genetic information, citizenship, veteran or military
status, or any other protected classification under state law with
respect to recruitment, hiring, training, promotion and other terms
and conditions of employment.It is the policy of the Company to
base employment decisions solely upon an individual's
qualifications relating to the requirements of the position for
which the individual is being considered.--It is also the policy of
the Company to recruit, hire, and promote the best qualified
persons for all jobs without regard to race, color, religion, sex,
national origin, age, handicap or disability, genetic information,
citizenship, veteran or military status, or any other protected
classification under state law.--It is the policy of the Company to
ensure that all personnel actions such as compensation, benefits,
transfers, layoffs, Company-sponsored training, promotions,
terminations and disciplinary actions are applied equally.Other
Duties Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this
job.--Duties, responsibilities and activities may change at any
time with or without notice.
Keywords: NGP Management, Haverhill , Crew Person - BRO (Haverhill, MA), Other , Haverhill, Massachusetts
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