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Help Desk Analyst II

Company: Robert Half Technology
Location: Haverhill
Posted on: November 4, 2019

Job Description:

"We are currently looking for two Tier 2 candidates. CompTIA Network+, MCSE and / or vendor-specific Networking certifications would be appreciated for this role, however none are required. We are looking for individuals with at least 3 years of real-world IT experience, or at least 1 year of MSP-specific experience. Ultimately, if the individual is an intelligent problem solver with strong professionalism and communication skills, we-d like to talk to them.-- A minimum of at least 3 years real-world IT experience is required. * Office 365 including Exchange, OneDrive and SharePoint Online. * Possess a broad range of technical expertise, including but not limited to: * Applied knowledge of basic networking, TCP/IP, DNS and routing. * Proficient understanding of the installation, configuration and troubleshooting of computer hardware and components. * Strong understanding of Microsoft Windows desktop operating systems, the registry, group policy, device drivers and more. * An understanding of virtualization technologies, server architecture, domain environments and advanced networking are all a huge plus but are not requirements for this role. * Strong organizational and interpersonal skills are very important. * Proficiency with malware remediation, removal and the ability to explain how and why malware penetrates corporate environments. * Familiarity with Continuum RMM, BDR and other tools are a big plus. - provided by Dice

Keywords: Robert Half Technology, Haverhill , Help Desk Analyst II, IT / Software / Systems , Haverhill, Massachusetts

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