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Field Service Professional

Company: Compact Power Equipment
Location: Haverhill
Posted on: May 30, 2018

Job Description:

Job DescriptionMUST LIVE WITHIN 20 MILES OF TARGET CITYCompact Power Equipment Inc., a Home Depot Company, located in Fort Mill, SC, is a fast-growing, values driven organization comprised of Rental and Services divisions. We are a team of over 700 talented associates based across the U.S., Canada, and Puerto Rico.Compact Power Equipment Services Division is comprised of over 300 talented and highly trained professional technicians to deliver comprehensive management of commercial equipment including installation, repair, preventative maintenance and parts management. We are dedicated to investing in advanced technology and the continued training of Support and Field Service Professional teams with the singular goal of optimizing the efficiency, safety and productive life span of our customers’ mechanical assets. We are an industry leader with a nationwide footprint in 15 regions across the United States, Canada and Puerto Rico.We live our Core Values: Excellent Customer Service, Creating Shareholder Value, Entrepreneurial Spirit, Taking Care of Our People, Respect for All People, Doing the Right Thing, Building Strong Relationships, Giving BackPosition:Field Service Professional - As a Field Service Professional you will maintain a variety of light industrial equipment found in retail locations and manufacturing facilities, such as paint shakers, carpet carousels, checkout stands, blind cutting machines, shopping carts, and lifts. You may help in maintaining a thriving equipment rental business at the store by providing excellent customer service. This position may assist area mechanics in construction/landscape equipment service. You must be a self-starter, eager to “hit the road" and derive great satisfaction in getting customer’s equipment up and running. Generally provide maintenance and repairs in various locations within a 3 hour radius of your home. The hours for this position are based on customers' maintenance needs and will vary.Responsibilities:

  • Be customer-focused, strive to delight the customer
  • Be available and accessible by phone and computer daily as required
  • Maintain, trouble-shoot and service light industrial equipment both mechanically and electrically
  • Troubleshoot, adapt, and resolve/repair all issues to keep equipment functioning properly
  • Test each system after service/repair is complete to ensure the system is functioning properly
  • Perform proper inspection of customer system to prevent future issues
  • Explain each service and repair performed to customers
  • Use sound judgment to deal with and eliminate safety related issues
  • Provide detailed and clear service reports, turning them in daily
  • Read mechanical, hydraulic, pneumatic and electrical schematics as required
  • Use computer applications for word processing, modify excel spreadsheets, inventory control and reporting
  • Provide daily reports and communicate regularly with store managers, District Managers and home office personnel
  • Make phone calls and processing paperwork in accordance with CPES policies and procedures
  • Perform daily inspections on the equipment for rental readiness, and neat in appearance
  • Perform needed repairs and preventive maintenance on equipment
  • Inspect overall appearance of Compact Power Signage, inspect equipment for proper security
  • May visit other stores in the market to inspect Compact Power equipment and assist and train Home Depot associatesWE OFFER: Medical, Dental, Vision, Short and Long Disability, Life Insurance, Paid Time Off, Employee Assistance Program, Direct Deposit, Deferred Profit Sharing Plan, and excellent career growth opportunities.Requirements for the Field Service Professional:
    • Must have reliable transportation and valid Driver’s License with proof of insurance and good driving record
    • Versatile equipment maintenance repair skill set
    • PLC and Welding experience – Light welding beneficial
    • Ability to adhere to Health and Safety Regulations including, but not limited to fall protection, lock-out tag-out procedures
    • 1-3 years related experience (mechanical, engineering, electrical, copiers, or cable installation. Experience limited to only computer/IT repair and installation is not generally a fit for this role.)
    • Must be able to read mechanical, hydraulic, pneumatic and electrical schematics as required
    • Ability to sit, stand and drive for extended periods of time. Lift 80lbs., Climb 15-20ft. safely.
    • Must reside within 15-20 miles of the target city
    • Must have standard tools used in the craft, a computer and scanner with high-speed internet access
    • Be a self-starter, driving customer satisfaction with a passion for equipment maintenance
    • Basic knowledge of compact construction equipment, including trenching and earthmoving machines
    • Landscape/construction background is a definite plusRequired Education:
      • High School Diploma, GED, Technical or Trade SchoolCompact Power Equipment Inc., a Home Depot Company, is an Equal Opportunity EmployerCompany DescriptionCompact Power Equipment Inc., a Home Depot Company, located in Fort Mill, SC, is a fast-growing, values driven organization comprised of Rental and Services divisions. We are a team of over 700 talented associates based across the U.S., Canada, and Puerto RicoCompact Power Equipment Services Division is comprised of over 300 talented and highly trained professional technicians to deliver comprehensive management of commercial equipment including installation, repair, preventative maintenance and parts management. We are dedicated to investing in advanced technology and the continued training of Support and Field Service Professional teams with the singular goal of optimizing the efficiency, safety and productive life span of our customers’ mechanical assets. We are an industry leader with a nationwide footprint in 15 regions across the United States, Canada and Puerto Rico.

        Keywords: Compact Power Equipment, Haverhill, Field Service Professional, IT / Software / Systems, Haverhill, Massachusetts

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