VoIP/ Network Support Analyst

Company: US Tech Solutions, Inc.
Location: Marlborough
Posted on: May 2, 2025

Job Description:

Job Description:

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Essential Job Functions: Work directly for the customer in whatever Network or Voice requirement is needed at the time.
Support Cisco networking hardware.
Participate in the implementation of new or refreshed networks
Work daily Incident and service requests Service Now (SNOW) tickets: analyzing, troubleshooting, completing remediation efforts to resolve network device, VoIP and Local Area Network issues with the assistance of the Network Engineer.
Support the completion of changes and maintenance within approved Maintenance Windows
Troubleshooting customer connection issues, configuring jacks, installing/repairing phones.
Follow process and procedures for wiping equipment with the assistance of the Network Engineer for equipment to be returned to storage or a vendor
Supports the wireless access points located throughout the site.
Provides site Smart hands support for network and voice engineers
Onsite resource position responsible for service installation and turnup. Coordinates, tests, configures equipment (I.E. Voice related), and tests application of new service installation.
Supports customer affecting outages, performing hardware and software upgrades and performing maintenance on equipment.
Installs primary product equipment (Voice & Data) and associated support devices.
Perform general administrative requirements pertaining to timesheets, inventory records of equipment and ticketing system (SNOW).


Experience: 5+ Years


Education: High School Diploma.


About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: US Tech Solutions, Inc., Haverhill , VoIP/ Network Support Analyst, IT / Software / Systems , Marlborough, Massachusetts