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Field Service Engineer I

Company: Seica Inc.
Location: Haverhill
Posted on: January 16, 2022

Job Description:

Seica USA is now hiring a:
Field Service Engineer IBusiness: Repairs, refurbishes, and provides onsite and phone customer support.
Seica field service engineers perform scheduled maintenance to prevent mechanical malfunction; they also are called in to make repairs when equipment fails unexpectedly. This occupation may require extensive travel to satellite locations, including factories, production facilities and other sites as required by customers. As a traveling service engineer, they need to have well-developed communications skills to interact with on-site personnel.
Using visual cues, computer software programs and diagnostic tools, field service engineers test equipment using measuring devices, such as multi-meters, as well as other devices to determine whether parts or assemblies are faulty. FSE knowledge allows them to troubleshoot and solve issues, which may be explained in repair manuals or through work orders issued by the company. Field service engineers may need to clean, replace or install parts to maintain smooth operation of machinery and equipment.
In this position the field service engineer (FSE) is part of a team that is offering technical support to customers with the goal to maintain customers and improve sales.
Main responsibilities are:

  • Will have some knowledge of where or how our products integrate in the production or NPI sites.
  • Ability to interact professionally and clearly with customers.
  • Be able to work with the office manager to provide assistance on contract proposals or service proposals.
  • Be able to understand or ask discovery questions when on site about other business activity ongoing on with the customer to see if other opportunities may be available to pass onto the VP and/or sales manager.
  • Ability to support a customer meeting in a group setting to achieve the desired outcome.
  • Will be able to communicate effectively with customers who may have critical needs, unrealistic delivery requirements, or are unhappy with our performance.
  • Be able to generate a corrective action report, meeting minutes, or similar call to action documents that can be both shared internally or provided to customers.
  • Be able to obtain and work with our Italian colleagues on support items as they arise.
    Minimum Requirements:
    • Travel up to 50% of the time, domestically and at times on short notice.
    • Education: Associate or equivalent
    • 2-5 years of minimum experience
    • Must have a valid drivers license
      Salary commensurate with experience.Seica offers a generous benefit and paid time off package.by Jobble

Keywords: Seica Inc., Haverhill , Field Service Engineer I, IT / Software / Systems , Haverhill, Massachusetts

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