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Customer Service NOT REMOTE

Company: Lighthouse Professional Services
Location: Haverhill
Posted on: November 16, 2022

Job Description:

JOB SUMMARY NOT REMOTE
The primary duties and responsibilities of this position include processing all order and return requests in a timely fashion. This is inclusive of entry, notifications, fulfillment, and payment. Other responsibilities include, but are not limited to, phone support, customer service and office administrative support.
ESSENTIAL JOB FUNCTIONS


  • Execute the review and process (entry) of new order requests, managing order and order related transactions.
  • Enter in all orders the same business day they are received (Phone, Email, Etc.)
  • Be the first front-line support of information for customer order inquiries, by researching and acknowledging customer inquiries to resolve issues in a punctual manner
  • Interface with customers through phone, fax, and email, ensuring the best possible customer experience
  • Handle and direct incoming calls from customers to assist with order processing, product questions and service inquiries regarding ship dates, back orders, replacements, and general service inquiries
  • Input and track service orders for billing and credit card processing
  • Be available to answer calls between 9 am and 5 pm every day

Keywords: Lighthouse Professional Services, Haverhill , Customer Service NOT REMOTE, Hospitality & Tourism , Haverhill, Massachusetts

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