HaverhillRecruiter Since 2001
the smart solution for Haverhill jobs

Customer Service NOT REMOTE

Company: Lighthouse Professional Services
Location: Haverhill
Posted on: November 16, 2022

Job Description:

The primary duties and responsibilities of this position include processing all order and return requests in a timely fashion. This is inclusive of entry, notifications, fulfillment, and payment. Other responsibilities include, but are not limited to, phone support, customer service and office administrative support.

  • Execute the review and process (entry) of new order requests, managing order and order related transactions.
  • Enter in all orders the same business day they are received (Phone, Email, Etc.)
  • Be the first front-line support of information for customer order inquiries, by researching and acknowledging customer inquiries to resolve issues in a punctual manner
  • Interface with customers through phone, fax, and email, ensuring the best possible customer experience
  • Handle and direct incoming calls from customers to assist with order processing, product questions and service inquiries regarding ship dates, back orders, replacements, and general service inquiries
  • Input and track service orders for billing and credit card processing
  • Be available to answer calls between 9 am and 5 pm every day

Keywords: Lighthouse Professional Services, Haverhill , Customer Service NOT REMOTE, Hospitality & Tourism , Haverhill, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Haverhill RSS job feeds