Customer Service Manager

Company: Parker-Hannifin, Corporation
Location: Haverhill
Posted on: August 4, 2022

Job Description:

Org Marketing Statement

Position Summary

Responsible for strategic management of all division customer service operations. This position will be responsible for overall management of sales administration, technical assistance, returns and support of the division strategic pricing initiative.

Responsibilities

* Achieve customer service objectives by contributing information and recommendations to strategic plans and reviews. Prepare and complete action plans, productivity, quality and customer service standards. Resolve problems, complete audits, identify customer service trends. Determine system improvements and implement change. Help to meet customer on time delivery as well as financial objectives by ensuring that forecast requirements are visual, analyzing variances and initiate and participate in corrective actions. Determine customer service requirements by maintaining contact with customers, coordinating contact information for surveys and bench marking best practices. Improve customer service quality results by studying, evaluating and re-designing processes, establishing and communicating service metrics, monitoring and analyzing results and implementing changes. Work closely with business unit managers, division field sales and marketing personnel as well as cross functional areas of the business. Identify, maintain and develop e-business opportunities and PHConnect. Maintain customer master (where applicable). Promote, coach and train on I am Parker and the customer experience to maintain a high standard of customer service.

Qualifications

* Bachelor's Degree in Business or Supply Chain. Some travel as required. Strongly oriented for multi-tasking with a strong attention to detail. Excellent communication and people skills while being able to make decisions.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations. ("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor") If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and http://www1.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf

Keywords: Parker-Hannifin, Corporation, Haverhill , Customer Service Manager, Hospitality & Tourism , Haverhill, Massachusetts