Customer Service Manager
Company: Parker-Hannifin, Corporation
Posted on: August 4, 2022
Org Marketing Statement
Responsible for strategic management of all division customer
service operations. This position will be responsible for overall
management of sales administration, technical assistance, returns
and support of the division strategic pricing initiative.
* Achieve customer service objectives by contributing information
and recommendations to strategic plans and reviews. Prepare and
complete action plans, productivity, quality and customer service
standards. Resolve problems, complete audits, identify customer
service trends. Determine system improvements and implement change.
Help to meet customer on time delivery as well as financial
objectives by ensuring that forecast requirements are visual,
analyzing variances and initiate and participate in corrective
actions. Determine customer service requirements by maintaining
contact with customers, coordinating contact information for
surveys and bench marking best practices. Improve customer service
quality results by studying, evaluating and re-designing processes,
establishing and communicating service metrics, monitoring and
analyzing results and implementing changes. Work closely with
business unit managers, division field sales and marketing
personnel as well as cross functional areas of the business.
Identify, maintain and develop e-business opportunities and
PHConnect. Maintain customer master (where applicable). Promote,
coach and train on I am Parker and the customer experience to
maintain a high standard of customer service.
* Bachelor's Degree in Business or Supply Chain. Some travel as
required. Strongly oriented for multi-tasking with a strong
attention to detail. Excellent communication and people skills
while being able to make decisions.
Equal Employment Opportunity
Parker is an Equal Opportunity and Affirmative Action Employer.
Parker is committed to ensuring equal employment opportunities for
all job applicants and employees. Employment decisions are based
upon job related reasons regardless of race, ethnicity, color,
religion, sex, sexual orientation, age, national origin,
disability, gender identity, genetic information, veteran status,
or any other status protected by law. However, U.S. Citizenship,
Permanent Residency or other appropriate status is required for
certain positions, in accord with U.S. import & export regulations.
("Minority / Female / Disability / Veteran / VEVRAA Federal
Contractor") If you would like more information about Equal
Employment Opportunity as an applicant under the law, please go to
Keywords: Parker-Hannifin, Corporation, Haverhill , Customer Service Manager, Hospitality & Tourism , Haverhill, Massachusetts
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