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Office Manager

Company: Mount Auburn Hospital
Location: Cambridge
Posted on: August 22, 2019

Job Description:

OFFICE MANAGER

MOUNT AUBURN HOSPITAL - CAMBRIDGE, MA

DESCRIPTION:

Principal Duties and Responsibilities

1. Acts as the lead person in the daily operations of the office. Manages the daily tasks of the Medical Office ensuring problem resolution of issues as they occur. Improves and maintains patient access.

2. Responsible for the coordination of coverage to ensure that the office is adequately staffed and running efficiently at all times. Maintains providers vacation and CME time off.

3. In coordination with the Group Practice Director, establishes, implements, and monitors office policies, procedures, and protocols.

4. Responsible for performance management: conducts evaluations, collaborates with HR and Group Practice Directors to addresses performance gaps, engages in disciplinary action if required.

5. Assures proper maintenance of office, including ordering equipment, services, offices and medical supplies. Monitors invoices for accuracy. Maintain close contact with Hospital departments, outside vendors, and property management to ensure the equipment and site is in safe working condition.

6. Trains new administrative and clinical staff. Responsible for screening and selecting potential candidates for open positions.

7. Coordinates the onboarding process for both temporary staff and employees, including but not limited to scheduling epic training, obtaining IT access, passwords, and ID badges.

8. Monitors the revenue cycle process to ensure compliance with: data collection and entry, co-pay management, charge entry, referrals, etc.

9. Responds to patient inquiries and billing problems.

10. Supports marketing strategies for the practice as it relates to new patient business.

11. Reviews payroll data in Kronos and authorizes weekly timecards for department staff.

12. Assists in preparation and management of office budget by identifying revenue opportunities and analyzing variances.

13. Handles telephone calls for the physicians, takes messages, and routes appropriately, notifies physicians or takes steps to locate covering physician for any patient emergencies (uses own judgement in determinations regarding patient emergencies and need to locate physician), and assist physician in returning telephone calls and relaying information.

14. Manages and monitors provider s schedules and uses independent judgement to make adjustments based on work flow.

15. Facilitates continuing education and training for all support staff and providers.

16. Conducts staff meetings and attends departmental specific as well as organizational meetings.

REQUIREMENTS:

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

1. High school diploma. Three to five years experience in a physician s office, working as a medical secretary/clinical assistant. Some management experience helpful.

2. Knowledge of medical billing. Knowledge of terminology.

3. Good interpersonal skills. Ability to teach and monitor staff of practice.

WORKING CONDITIONS

1. Normal office environment.

2. Some exposure to patients and related hazards when performing procedures such as phlebotomy.

Mount Auburn Hospital is a tobacco-free campus. We are an equal opportunity employer and we offer wonderful opportunities for advancement, so you re sure to find a position that suits your unique skills here.

We value equality and are committed to maintaining an environment in which employees, patients, and visitors are treated without regard to their race, color, religion, national origin, age, sex, handicap, veteran s status, sexual orientation, gender identity or disability.

Keywords: Mount Auburn Hospital, Haverhill , Office Manager, Executive , Cambridge, Massachusetts

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