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General Manager

Company: Town Sports International Holdings Inc
Location: Haverhill
Posted on: May 16, 2019

Job Description:

OverviewThe General Manager (GM) is responsible for ensuring the smooth, efficient and profitable operation of a club with a focus on driving membership sales. The GM directly reports to the Business Director or Business Manager (BD/BM). The GM will also work closely with and receive direction and guidance from the Fitness Director. The GM directly manages all other club managers, a team of sales professionals, and any other team members in the club who do not report to a Customer Service Manager, Fitness Manager or Program Manager.The General Manager role achieves success through embodying our core competencies (Create the TSI Environment, Build a High Performing Team, Achieve Measurable Results).Create the TSI EnvironmentModels the core attributes of a successful employee with the utmost integrity, lives the mission and empowers others to do the same; focused on building meaningful relationships with members, their kids and team members.Responsibilities include:* Modeling and promoting the Clubhouse Rules.* Being available to team members to address questions and concerns.* Ensuring that the club provides high levels of customer service, a consistently clean club, friendly service and responds to member feedback.* Creating a strong sense of team by fostering collaboration, communication and alignment amongst team members.* Actively listening to member and employee concerns, addressing issues before they become problems.* Adhering to all TSI policies and procedures including, but not limited to timeliness, codes of conduct, uniforms and timekeeping. Setting expectations around the same for team members.Build a High Performing TeamActively facilitates self and team member development; constantly seeking new ways to build skills and competency; elevates the brand experience.Responsibilities include:* Creating an environment where employees thrive and look forward to coming to work.* Sourcing, recruiting and onboarding qualified team members* Delivering relevant and effective coaching, training, feedback and performance management directly to team members.* Overseeing other club managers' management of team members and partner as necessary to provide coaching and development.* Creating robust development plans for team members who want to take on stretch assignments or progress to another role.* Executing daily club walkthroughs and following through on any deficiencies identified during the process.* Analyzing member feedback sources to determine improvements in processes and service.* Regularly interacting with members to obtain, assess and address information on member needs, expectations and levels of satisfaction.* Responding to member requests and inquiries in a timely manner.Achieve Measurable ResultsMeets and exceeds company goals and metrics surrounding employees and members; never satisfied with the status quo.Responsibilities include:* Hitting all key metrics in sales, revenue, retention and cost management.* Reviewing and analyzing club profit and loss statements and other financial reports daily to ensure club is on track to meet sales and cost goals.* Setting daily, weekly and monthly sales, revenue and retention goals (including fitness) and monitor club's performance towards goals.* Effectively managing costs, including (but not limited to) costs for labor, supplies and equipment.* Ensuring fitness products and services offered in clubs are aligned and consistent with the company's overall fitness strategy.* Administering scheduling and bi-weekly payroll for direct reports and overseeing such administration by other club managers.RequirementsRequired Skills and Experience:* 3-5 years of management experience in a fitness, hospitality or retail environment, including direct experience in profit and loss management, revenue generation and people management.* Physical demands include ability to regularly walk through all areas of the club, and bending and lifting (e.g., picking up towels, restacking of weights, moving of equipment as necessary).* Able to work a full-time flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends and 12-hour close-out shifts.* AED/CPR Certified.* BA or BS degree (preferred) .Scheduling Requirements:Due to the nature of the business, Town Sports has specific scheduling guidelines for this position.* Team Members are required to work 3 out of the last 4 days of the month, with the last day of the month being mandatory.* TSI does not authorize vacation time in the months of January or September.* This position does not have a set schedule month-to-month and is subject to changes based on the needs of the business.

Keywords: Town Sports International Holdings Inc, Haverhill , General Manager, Executive , Haverhill, Massachusetts

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