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Program Manager, Community Education

Company: Mass., Inc.
Location: Haverhill
Posted on: May 28, 2023

Job Description:



THE COLLEGE: NECC serves about 5,000 credit students each semester on two campuses located in the beautiful, historic Merrimack Valley region of northeast Massachusetts. Our suburban Haverhill campus sits on 106 acres near Kenoza Lake, and features a Technology Center and an award-winning Student One-Stop Center. Our urban campus in Lawrence occupies a number of buildings in the heart of downtown. Most recently, we have constructed a new 44,000 square foot health technologies facility, the Dr. Ibrahim El-Hefni Allied Health & Technology Center. Both campuses are a short drive to Boston and to the beaches and state parks along the coast.

The college has been building an organizational culture that values initiative and innovation, and seeks to identify and develop the strengths in students, faculty, staff, and programs in order to grow and improve. NECC is also committed to using evidence to guide planning and decision-making. These values are reflected in the use of Appreciative Inquiry for strategic planning and accreditation; in our investment in strengths-based, institution-wide professional development; and in our ten-year involvement as a Leader College in Achieving the Dream, a national network of community colleges dedicated to using data to close student achievement gaps.

We are also committed to the recruitment and retention of a diverse workforce that reflects the communities we serve. With over 40% Hispanic students, NECC was the first federally recognized Hispanic Serving Institution (HSI) in New England.

We seek leaders who are committed to the community college mission, actively engaged in promoting diversity, and prepared to use their unique strengths and innovation with the goal of student success.

POSITION: Full-Time Program Manager, Community Education; Program Manager,Center for Corporate and Community Education; Haverhill; Campus; 37.5 hours/week; Non-Unit Professional Position

SUMMARY: The Program Manager, Community Education is a member of the Center for Corporate and Community Education (CCCE) which provides corporate training for local firms and job-ready certificate programs and courses and personal interest offerings for individuals. This highly action- and goal-oriented individual is responsible for developing and executing new noncredit offerings (with an emphasis on job-oriented certificate programs) and iterating existing ones as well as driving enrollment through innovative, actionable, and measurable marketing strategies. The person in this role needs a successful track record in organizing and steering cross-functional working groups as well as mentoring and managing direct reports. The Program Manager will have some and/or develop knowledge and understanding of the role of noncredit in the context of community colleges to inform how offerings are developed and refined. At times, it will be necessary for the Program Manager to represent CCCE externally with various community partners and competently speak to the value of various offerings to the appropriate audiences. Prior experience in community college setting is greatly desired .

SALARY: Anticipated starting salary range is $75,000 - $76,500 annually with complete fringe benefit package including competitive health insurance, dental insurance, basic life insurance, long-term disability insurance, paid sick, vacation and personal leave, educational benefits for employee/spouse/dependents, and excellent retirement benefits.



Reporting to Director, Center for Corporate and Community Education responsibilities include but are not limited to:


  • Plan, develop, market, deliver, and evaluate non-credit professional development, personal interest, lifelong learning studies, and career certificate courses and programs.
  • Oversee curriculum development, instructor sourcing, course scheduling, marketing, and evaluation.
  • Develop sustainable processes by which to pilot new offerings, refine existing ones and evaluate outcomes.
  • Cultivate relationships with community partners to inform offering creation and source non-credit students.
  • Mentor, train, and provide oversight of Assistant Program Manager, and instructors engaged in non-credit open enrollment courses and programs at NECC.
  • Approve requisitions, monitor budget expenditures, track program performance and revenue, and maintain accurate records of Community Education initiatives.
  • Collaborate with the Director of CCCE to establish appropriate KPIs to evaluate offering success for the purposes of iteration
  • Coordinate with Corporate Education team to find areas where offerings can be developed, tested, refined, and sold to corporate clients.
  • Manage grant-funded program proposal development, execution, budgets and reporting. MARKETING (25%)
    • Manage, develop, and evaluate all external marketing efforts related to community education, including the determination and execution of timelines, coordination of cross-functional groups and external vendors, and collaboration and coordination with Marketing Communications.
    • Develop, execute, and measure strategies to market courses, workshops, and programs.
    • Oversee development of program marketing collateral
    • Represent NECC and the interests of the CCCE at college and statewide meetings and initiatives. OTHER DUTIES & RESPONSIBILITIES (10%)
      • Manage special projects, programs, initiatives, and other duties assigned, including coordination, development, testing, implementation, and registration software management.
      • Other duties as assigned. Qualifications:


        • Strong ability to drive new initiatives from ideation to development to evaluation and iteration.
        • 1-2 years of direct experience developing budgets and managing personnel.
        • 1-2 years of demonstrated professional experience in incorporating execution into strategic plans.
        • Strong leadership skills with the ability to balance many projects at any given time with a focus on quality execution.
        • Strong deductive reasoning skills and creative problem solving
        • Excellent computer skills and ability to adapt to new software products.
        • Excellent interpersonal, communication, and presentation skills.
        • Exposure to operationalizing new software products (i.e. enterprise database software, project management software, etc.)
        • Demonstrated experience in supporting a culturally diverse population including low-income, first generation and disabled students and diverse constituencies of various social identities (ethnic, racial, religious, economic, educational backgrounds and abilities, sexual orientation, and gender expression).
        • Ability to read and interpret budgetary and statistical data.
        • Ability to occasionally travel throughout the local area to cultivate working relationships within the community and across the state.
        • Bachelor's degree from an accredited college or university or equivalent work experience. PREFERRED QUALIFICATIONS:
          • Bilingual or Bicultural (Spanish and English).
          • Experience in customer service setting.
          • 1-2 years' experience in grant writing
          • Experience and/or familiarity of Massachusetts community colleges.
          • Broad understanding of developing new adult learning offerings.
          • Professional experience and business acumen to effectively represent the department.
          • Background in developing and testing electronic marketing collateral and evaluating and interpreting marketing results.
          • Master's degree from an accredited college or university in a related field or equivalent combinations of education and experience. BACKGROUND CHECK: Candidates will be required to pass a CORI and SORI check as a condition of employment.

            COVID VACCINATION: Candidates for employment should be aware that all Northern Essex Community College students, faculty and staff are required to be fully vaccinated by January 3, 2022. Accordingly, initial employment is dependent upon receipt and verification of full vaccination status records; details of how to fulfill vaccine record verification requirements will be provided during the hire and onboarding process.

            TO APPLY: To be considered for this position click on the "Apply Now" button, you will be prompted to setup a new account or login to an existing account. You will be able to upload the following required documents for consideration:
            • Cover Letter, describing your qualifications and experience
            • Resume/CV
              Review of applications will begin 5 business days from the posting date and will continue until the position is filled.

              **Please note that finalist candidates will be asked to provide contact information for three (3) professional references.

              Northern Essex Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, creed, religion, color, gender, gender identity, sexual orientation, age, disability, genetic information, maternity leave, military service and national origin and any other protected class in its education programs and activities as required by Title IX of the Educational Amendments of 1972, the American with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statues and college policies. The College prohibits sexual harassment, including sexual violence. The following person has been designated to handle inquiries regarding Americans with Disabilities Act, the Rehabilitation Act and related statutes and regulations, Affirmative Action, non-discrimination policies, and Title IX compliance/sexual harassment: Assistant Director of Human Resources, Elizabete Trelegan B-219,978-556-3928/ etrelegan@necc.mass.edu . Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action Officer/Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

              Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, which can be found on the disclosure page of the College's website at: http://www.necc.mass.edu/clery

Keywords: Mass., Inc., Haverhill , Program Manager, Community Education, Executive , Haverhill, Massachusetts

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