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Administrative Director

Company: Partners Community Physicians Organization(PCPO)
Location: Haverhill
Posted on: November 12, 2021

Job Description:


The Administrative Director of Pentucket Medical (PM) will be responsible for the day-to-day management of various PM sites and assigned clinical programs. The Administrative Director will have clinical oversite by Chief Physician Executive and report directly to the Executive Director of PM. In this role, the Administrative Director will work closely with the Site Managers of assigned PM sites and operational plans and facilitate multidisciplinary teams required for program development and effective management of operations. Primary responsibilities will focus on operations improvement, financial performance, workflow standardization, positive patient experience, compliance and retention/recruitment initiatives. In collaboration with the site Medical Directors, the Administrative Director will also facilitate the development and coordination of policies and procedures for PM and other programs. The Administrative Director must be knowledgeable in health care reimbursement and possess strong financial management and critical thinking skills. In addition, the Administrative Director must have excellent interpersonal skills, be well organized, detail oriented and demonstrate effective time management skills.

Essential Duties and Responsibilities:

Culture of Excellence Responsibilities;

  • See everyone as worthy of respect and attention.
  • Design care and services for and with each patient.
  • Recognize that patients see quality service as quality care.
  • Make it a priority to assist patients, visitors and colleagues.
  • Take advantage of learning and growth opportunities.
  • Understand organizational goals and priorities.
    Compliance Responsibilities;
    • Understands and adheres to Petucket Medical's (PM) compliance standards as they appear in Corporate Compliance Policies, Code of Conduct, and PM's Policies.
    • Professional, Supervisory and Managerial Staff, keep abreast of all pertinent federal, state and NSMC regulations, laws, and policies as they presently exist and as they change or are modified.
    • Managerial Staff ensure that their staff are trained and evaluated on their knowledge of and adherence to compliance policies and procedures specific to their jobs.
      Job Specific Responsibilities:
      • Assume day-to-day responsibilities for assigned programs.
      • Participate in staff selection and performance evaluation activities and supervise direct reports.
      • Work with Executive Director, Chief Physician Executive,, Medical Directors, Clinicians, and members of PM management teams to facilitate program development.
      • Participates in committees, operational planning activities and quality improvement initiatives.
      • Under the direction of the Executive Director help to facilitate outreach activity in order to support growth targets.
      • Track volume variances and conduct analyses on referral patterns.
      • Track projects to completion.
      • Responsible for the oversight and improvement of all practice operations, functions and expenses of assigned PM sites including compliance with billing practices.
      • In collaboration with the Medical Director, Chief Physician Executive, and Executive Director evaluate program ideas and growth strategies.
      • In collaboration with the Medical Director, Chief Physician Executive, and Executive Director implement the strategic mission and vision for Pentucket Medical.
      • Actively research programs through networking with other available programs to stay competitive in the marketplace.
      • Represents PM in Internal Performance Framework initiatives (quality, cost, and strategic) as the administrative leader.
      • Demonstrate self awareness and seek self improvement as needed.
      • Provides in depth analysis as needed to determine opportunities to improve collections.
      • Is proactive in communication and consistently keeps his/her team informed of programmatic and/or organizational changes.
      • Set and consistently meet goals and timelines by ensuring tasks are understood, supervised and accomplished.
      • Ensure that staff are well trained and function as a team.
      • Ensure his/her staff are functioning within the scope of their capabilities
      • Establish goals and direction for the PM site; align staff and providers to achieve these goals.
      • Work closely to coordinate education and feedback for individual providers
      • Develop ongoing tracking of all program metrics and provide timely feedback on results
      • Supports and seek ways to improve the employee appreciation/recognition program
        Supervisory/Managerial Responsibilities:
        • Administrative oversight of 100 clincian FTE
        • 6-8 Direct reports include site managers, project manager, compliance/safety/quality manager, population health manager, etc.
          Fiscal Responsibilities:
          • In collaboration with the Executive Director, takes a lead role in the budget planning process for the assigned PM sites.
          • Oversee day-to day operations and budget adherence for areas of responsibility.
          • Assume responsibility for financial performance of assigned areas and report potential variance activity.
          • Work collaboratively with the MGB PBO and members of the management team to ensure budget adherence, and maximize revenue.
          • Provide over sight to various programs and work with the Executive Director to enhance quality and revenue capture opportunities.

            Job Qualifications:

            • Strong operations management experience.
            • An in-depth understanding of ambulatory operations and self directed in leading program teams and project development.
            • Excellent interpersonal, verbal and written communication skills and statistical analysis skills.
            • Able to work on assignments that require intense concentration and attention.
            • Able to effectively interact with a wide range of personality types, ages and diverse cultural backgrounds in a rapidly changing environment.
            • Computer literacy in Microsoft Excel, Word and Power Point, including word processing, report preparation and healthcare data management.
            • Solid health care experience and ability to apply this knowledge in decision making as needed.
            • Self directed and provides timely follow up.
            • Excellent communication and networking skills. Experience:
              • Required:Mimimum of 10 years related experience in health care with 5 years in management Education/Degree requirements:
                • Required: Graduate of an accredited Bachelors Program
                • Preferred:Masters in Business or Healthcare Administration preferred

                  EEO Statement
                  Equal Opportunity Employer

Keywords: Partners Community Physicians Organization(PCPO), Haverhill , Administrative Director, Executive , Haverhill, Massachusetts

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