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$1000 Bonus - Service Support Technician 2

Company: MKS Instruments
Location: Haverhill
Posted on: June 17, 2022

Job Description:

MKS Instruments is a global provider of instruments, subsystems and process control solutions that measure, monitor, deliver, analyze, power and control critical parameters of advanced manufacturing processes to improve process performance and productivity for our customers. Additional information can be found at .Are you naturally curious? So are we at MKS. Our collective curiosity drives us to be an innovation leader in many industries. Our products drive technology advancements across a wide range of applications such as 5G, augmented/virtual reality, autonomous vehicles, clean drinking water and space exploration. We are a team of collaborators who value fresh thinking and believe in mutual respect, constructive candor, diversity and inclusion. As a valued and trusted partner to our customers, we are continually pushing the boundaries of possibility. We believe in creating technology that transforms our world and are looking for like-minded individuals to join our team. If this is appealing to you, we want to meet you.We are looking for talented Second Shift Service Support Technicians who can:

  • Perform in-house servicing, repair of company product(s). This job may include participation in aspects related to customer issues, product issues, or other tasks to support the repair depot.
  • Provide assistance to technical support team on technical and service related problems.
  • Diagnose mechanical, hardware, software and systems failures, using established procedures.
  • Determine most cost-effective repair/resolution to minimize customer downtime.
  • Prepare reports for analysis of product failure trends and serviceability issues.What you bring, along with your curiosity:
    • Ability to reason through problems/issues
    • Must be flexible and willing to perform all required duties across any product repair cell
    • Ability to communicate both verbally and in writing at all levels (technical as well as non-technical)
    • Proficient in the use of standard test equipment
    • Ability to read and understand schematics, assembly drawings, and test/calibration procedures
    • Record test data, diagnose failures and analyze this information so that root cause analysis can be accomplished, and corrective actions can be implemented.
    • Experience with PC based applications to include Microsoft Office package and email
    • Oracle experience a plus
    • 6S and lean manufacturing experience helpful
    • Experience with pressure and vacuum metrology desirableMKS Instruments, Inc. is an Affirmative Action and Equal Opportunity employer. We solicit and hire applicants regardless of race, color, national origin, sex, religion, age, disability, veteran status, sexual orientation, gender identity, or any other protected category. Our policy is to employ the most qualified applicants. We conduct background checks and drug screens, in accordance with company policies and federal and state guidelines.Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be "U.S. persons." "U.S. persons" are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.As MKS is a federal contractor, it must comply with the Biden Administration's federal contractor vaccine mandate (the "Contractor Mandate") if it is reinstated by the courts. Should you receive and accept an offer of employment, you will be asked whether you are fully vaccinated or whether you will apply for an exemption (due to a (a) qualifying medical condition, certified by your healthcare provider or (b) sincerely held religious belief, practice, or observance that prevents you from receiving the vaccine) in the event MKS must enforce a mandatory vaccination policy in the future. Please be aware that if the Contractor Mandate is reinstated and you choose to remain unvaccinated without an approved exemption, MKS will not be able to continue to employ you. Unless and until the Contractor Mandate is reinstated, all employees who have not shown proof of vaccination must comply with additional safety protocols, including COVID-19 testing requirements, subject to applicable law.MKS Instruments, Inc. is an equal opportunity employer. We solicit and hire applicants regardless of race, color, national origin, sex, religion, age, disability, veteran status, sexual orientation, gender identity, or any other protected category. Our policy is to employ the most qualified applicants. We conduct background checks and drug screens, in accordance with company policies and federal and state guidelines.

Keywords: MKS Instruments, Haverhill , $1000 Bonus - Service Support Technician 2, Engineering , Haverhill, Massachusetts

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