AT - Branch Manager
Company: Winchester Savings Bank
Location: Woburn
Posted on: January 15, 2026
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Job Description:
Job Description Job Description SUMMARY/OBJECTIVE Responsible
for all aspects of the operations of a full-service banking office,
including sales and business development, customer service, staff
supervision, personnel administration, security and building and
equipment maintenance, data processing and lending to the extent of
lending authority. essential functions Manage all branch personnel
and activity according to Bank policies and procedures including
staff training, development, and future growth plans;
recommendations for staffing, including various personnel actions
such as hiring, compensation, promotion, transfer, scheduling,
discipline, and separation. Provide courteous, prompt support and
follow-through to all internal/external customers; resolve
complaints, inquiries, and requests from customers; provide
suggestions to improve internal/external customer service;
recommend policies, programs, systems, and procedures to help
improve overall bank performance Ensures branches assigned sales
goals are attained. Support sales and customer service programs to
include coaching, training, and monitoring of sales achievements of
teller and platform staff. Relates evaluations to performance
against pre-established goals. Supervise the processing and
reconciliation of all customer activity at designated branch office
including account transactions, sale of Bank products and services,
and balancing all Branch activity daily; perform transactions
personally when necessary. Interview applicants for all types of
loans within limits of authority: provide product counseling as
appropriate. Represent the Bank in the community and banking
organization activities; develop relations with potential sources
of business; promote the Bank's services and products through
business calls, promotions, and advertising in cooperation with the
Bank's marketing programs and policies. Supervise the operation of
all branch security equipment and procedures including locks,
alarms and cameras; cultivate relationships with security personnel
of other banks and businesses; respond to alarm calls after hours
Supervise the operation and maintenance of branch premises and
equipment; schedule repairs and servicing as needed. Supervise
branch record keeping including audits, inventories, disbursements,
and sales. Conduct regular branch staff meetings, individual one on
ones and participate in and/or attend other meetings as requested.
Keep informed on industry and regulatory developments through
self-directed study and through attendance at meetings, seminars
and relevant courses of instruction. Performs other duties as
requested or assigned. COMPENTENCIES Strong communication and
interpersonal skills, with the ability to interact with all types
of customers, professionally and effectively in person, on the
phone, electronically, or through other means to individuals and
groups. Proficient conflict management skills. Ability to make
quick, qualified decisions and to lead and motivate. Demonstrate
exemplary customer service and sales and business development
skills. Thorough knowledge of the Bank’s policies and procedures as
well as products and services and the use of digital channels;
working knowledge of the operating system and all branch equipment.
Ability to operate teller and platform software and business
machines. Multilingual capabilities and/or multicultural
perspective. ?E-Verify: This employer participates in E-Verify and
will provide the federal government with your Form I-9 information
to confirm that you are authorized to work in the U.S. If E-Verify
cannot confirm that you are authorized to work, this employer is
required to give you written instructions and an opportunity to
contact Department of Homeland Security (DHS) or Social Security
Administration (SSA) so you can begin to resolve the issue before
the employer can take any action against you, including terminating
your employment. Employers can only use E-Verify once you have
accepted a job offer and completed the Form I-9.
Keywords: Winchester Savings Bank, Haverhill , AT - Branch Manager, Customer Service & Call Center , Woburn, Massachusetts
